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payment policy

Chiropractic Care:

Chiropractic services in our office are provided and billed by Mt. Hope Chiropractic and Wellness. Our providers are currently in network with the following insurance plans:

AETNA
AUTO ACCIDENTS
EXCELLUS

MEDICARE
MVP
NYSHIP/ EMPIRE PLAN

WORKER'S COMP

If your plan is not listed, we will be unable to file a claim on your behalf. However, you are welcome to submit your charges to your insurance for any out of network coverage. 

Please be aware that with any health plans, there may be deductibles and co-payments for which you are responsible.  Payments are due at the time of service.

Massage Therapy:

Massage Therapy visits are paid at time of service.  

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frequently asked questions

"Do I need a referral from my primary care or medical doctor?"

 

"What billing or insurance information will I receive?"

 

"Why am I getting bills from physicians?" 

 

No, you do not need a referral to see a chiropractor.  Just sign up on our website or give us a call!

 You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

 Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

  • Your own physician

  • Other physicians who conducted tests and procedures

  • Consulting physicians chosen by your primary physician to read and interpret test results

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well. 

"How long will it take to get things settled with the insurance company?"

 

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier. 

"​ I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?"

 

If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

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